Privacy Policy

Effective Date: February 11, 2026

Paradise Packs LLC (“we,” “us,” or “our”) operates the websites paradisepacks.com and theconchcierge.com (collectively, the “Sites”), as well as the online marketplace and concierge services available through The Conchcierge. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your data.

By accessing or using our Sites or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Sites or services.

We collect the following types of information:

Information You Provide Directly

• Name, email address, phone number, shipping/billing address, and payment information when you create an account, place an order, make a booking, or contact us.
• Preferences, travel dates, special requests, and other details you provide when booking rentals, tours, experiences, or submitting inquiries.
• Information you submit when applying to become a vendor or partner (business name, EIN, contact details, etc.).

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent, referring/exit pages, and clickstream data.
• Cookies and similar technologies: We use cookies, pixels, and other tracking tools to improve functionality, analyze usage, and deliver personalized content/ads (see our Cookie Policy below).

Information from Third Parties

• When you book through affiliates (e.g., Expedia, Historic Tours of America), we may receive limited transaction data.
• Payment processors (e.g., Stripe) provide confirmation of successful transactions (we do not store full credit card details).
  

We use the information we collect to:

• Process and fulfill bookings, rentals, orders, and reservations (including coordinating with vendors and delivery partners).
• Communicate with you about your orders, bookings, account, inquiries, and customer service.
• Provide, maintain, and improve our Sites and services (e.g., personalize content, fix bugs, develop new features).
• Send promotional emails, newsletters, or offers (you can opt out at any time).
• Prevent fraud, enforce our terms, and comply with legal obligations.
• Analyze usage trends and improve user experience.
  

We share your information only in these limited circumstances:

• With Vendors & Service Providers — We share necessary details (name, contact info, booking details) with the relevant local vendor (e.g., The Hip Tourist for rentals, Historic Tours of America for tickets) so they can fulfill your order or booking.
• With Payment Processors — We share transaction data with Stripe or similar providers to process payments (they handle card details securely).
• With Business Partners — When you book through an affiliate partner (e.g., Expedia), we share limited data required for tracking commissions.
• For Legal Reasons — If required by law, subpoena, court order, or to protect our rights, safety, or property.
• In a Business Transfer — If we sell, merge, or transfer assets, your information may be part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes.

We use cookies, pixels, and similar technologies to:

• Remember your preferences and login status
• Analyze site usage and performance
• Show personalized content and ads

You can manage cookies through your browser settings. For more details, see our separate Cookie Policy (link in footer).

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have rights including:

• Access, correct, update, or delete your personal information
• Opt out of marketing emails (unsubscribe link in every email)
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at privacy@paradisepacks.com. We will respond within 30 days (or as required by law).

Our services are hosted in the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S. We take steps to ensure appropriate safeguards are in place.

Our Sites and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have such data, we will delete it.

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Sites after changes constitutes acceptance.

If you have questions about this Privacy Policy or our practices, please contact us:

Paradise Packs LLC 

2313 Mount View Ave
Minneapolis, MN

Email: info@theconchcierge.com
Phone: 305-209-4944

Thank you for trusting us with your information. We’re committed to making your Key West experience safe, secure, and unforgettable.